Not all website visitors are friendly. Some are malicious bots (a bot is an automated software application) sent to steal what they can, it may be money or information that can be sold. One of the tools we use to keep our website safe is the Cloudflare Turnstile security challenge. It works in the background, picking up clues about visitors to decide if they are human or robots. Most human traffic will get a pass without any action on the part of the visitor. If there is any doubt, a tick box will be displayed to gather further data.
On very rare occasions, the security challenge goes into a continuous loop.
A quick fix is to use a different web browser or device.
If you have the time and curiosity, try the following:
- Verify your browser compatibility: Ensure that the browser you are using is one of the supported browsers for Turnstile and the browser is up-to-date. The browsers in the list below are supported.
- Cloudflare challenges support all major browsers except Internet Explorer.
- Clear your browser cache and cookies: Refer to the guides below on how to clear your browser cache and cookies based on your preferred browser.
- Disable all browser extensions: Browser extensions may hinder the challenge from being successfully executed. To resolve this issue, disable your extensions and reload the page.
- Ensure that JavaScript is enabled.
- Confirm that cookies are enabled.
- Try again in incognito or private mode.
- Test with another browser or device.
- Ensure that you are not behind a VPN or proxy.
- Try from a different network.
If you have tried different web browsers and/or devices without success, please contact us, giving as much information as you can so we can look for a solution.